Terms of Service

1. Agreement to terms

By creating an account or using the ComplyPost platform, you agree to these Terms of Service. If you are using ComplyPost on behalf of a company or organisation, you represent that you have authority to bind that entity to these terms.

2. Account registration and responsibilities

You must provide accurate information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

3. Permitted use

ComplyPost is intended for the processing of legitimate business correspondence, specifically registered office mail handling for accountancy firms, legal practices, and corporate service providers operating in the United Kingdom.

4. Prohibited use

You may not use ComplyPost to:

• Upload, process, or distribute illegal content
• Intentionally abuse, overload, or disrupt the platform
• Resell or redistribute the service without written permission
• Circumvent usage limits, access controls, or security measures
• Process data in violation of UK GDPR or applicable data protection legislation

5. Service availability

We use commercially reasonable efforts to maintain the availability of the platform. We do not guarantee 100% uptime and are not liable for temporary interruptions due to maintenance, updates, or circumstances beyond our control. We will provide reasonable advance notice for planned maintenance where possible.

6. Data processing

Your use of ComplyPost involves the processing of personal data as defined by UK GDPR. You act as the Data Controller and ComplyPost acts as the Data Processor. Processing is governed by our Data Processing Agreement and Privacy Policy.

7. Billing and payments

Paid plans are billed monthly or annually via Stripe. Subscriptions auto-renew unless cancelled before the end of the billing period. You may cancel at any time — your access continues until the end of the current billing period.

Annual subscriptions are non-refundable except as required by applicable law. Monthly subscriptions are non-refundable for partial months.

8. Intellectual property

ComplyPost and its original content, features, and functionality are owned by ComplyPost and are protected by applicable intellectual property laws. You retain full ownership of your data, documents, and content uploaded to the platform.

9. Limitation of liability

To the maximum extent permitted by law, ComplyPost shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the service.

Our total liability for any claim arising under these terms shall not exceed the amount paid by you to ComplyPost in the twelve months preceding the claim.

10. Termination

We may terminate or suspend your account if you breach these terms, with reasonable notice where practicable. Upon termination, you may export your data within 30 days. After 30 days, data is permanently deleted in accordance with our retention policies.

11. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these terms, contact us at [email protected].

ComplyPost
London, United Kingdom